Ā Shipping
Shipping time might vary depending on location, shipment method and other factors.
- USA: 2-6 daysĀ
- Canada: 5-9 days
- UK: 7-14 daysĀ
- International: 18-30Ā days
Shipments are shipped out Monday toĀ FridayĀ 9am - 5pm (EST)Ā and areĀ fulfilled within 24 to 72Ā hours upon receiptĀ of purchase.Ā
For all additional questions:Ā shipping@velvetluna.comĀ
Returns
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email
Ā refund@velvetluna.comĀ with the subject 'Returns' and include your order number, name and the reason for the return.
