Shipping & Returns

 Shipping

Shipping time might vary depending on location, shipment method and other factors.

  • USA: 2-6 days 
  • Canada: 5-9 days
  • UK: 7-14 days 
  • International: 18-30 days

    Shipments are shipped out Monday to Friday  9am - 5pm (EST)  and are fulfilled within 24 to 72  hours upon receipt of purchase. 

    For all additional questions: shipping@velvetluna.com 

    Returns

    Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

    • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
    • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
    • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
    For returns, please email refund@velvetluna.com with the subject 'Returns' and include your order number, name and the reason for the return.