Shipping
Shipping time might vary depending on location, shipment method and other factors.
- USA: 2-6 days
- Canada: 5-9 days
- UK: 7-14 days
- International: 18-30 days
Shipments are shipped out Monday to Friday 9am - 5pm (EST) and are fulfilled within 24 to 72 hours upon receipt of purchase.
For all additional questions: shipping@velvetluna.com
Returns
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email
refund@velvetluna.com with the subject 'Returns' and include your order number, name and the reason for the return.
